Terms & Conditions
Last Updated: September 2026 • District Badin, Sindh, Pakistan
Notice: Official Draft Template (LEGAL REVIEW REQUIRED)
These Terms of Service outline the mutual obligations between customers, merchants, independent transport partners, and Sahulat App. The contractual language remains subject to final review by legal counsel.
1Platform Nature & Acceptance
By creating an account, placing an order, booking a ride, or registering as a driver or merchant on Sahulat App, you agree to be bound by these Terms of Service. If you do not agree, you must discontinue platform use immediately.
2100% Cash-on-Delivery (COD) Rules
A. Exact Cash Payment: Customers agree to pay the complete agreed order or ride fare in Pakistani Rupees (PKR) cash to the driver or courier upon physical delivery or trip completion.
B. Refusal to Pay: Fraudulent ordering or intentional refusal to pay for dispatched orders or completed trips will result in immediate phone number suspension and potential local legal recovery.
C. Driver Cash Liability: Driver partners operate under transparent daily cash liability caps (max PKR 10,000) and must remit collected platform service fees via official settlement desks.
3Driver & Partner Relationship
Drivers, rickshaw captains, loaders, and couriers are independent contractors and not direct employees of Sahulat App. Partners are responsible for maintaining valid Pakistani driving licenses, vehicle fitness, vehicle registration, and strict adherence to traffic and public safety laws.
4Merchant Store Policies
Store owners, restaurants, and bazaar vendors are solely responsible for product quality, hygiene, accurate pricing, and legal authorization to sell listed goods. Sahulat App maintains zero tolerance for counterfeit, expired, or prohibited items.
5Tahaffuz (تحفظ) 24/7 Safety Standard
All users are protected by the Tahaffuz emergency safety protocol. Any instance of harassment, verbal abuse, reckless driving, or safety violations will lead to immediate quarantine of the offending party's account pending administrative review.
6Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of the Province of Sindh and the Islamic Republic of Pakistan. Any disputes arising from platform use shall be subject to the exclusive jurisdiction of the courts of District Badin, Sindh.
7Inquiries & Legal Notices
Email: legal@sahulatapp.com
Helpline: 0300-1234567
Operations Office: Civil Lines, Near DC Office, Badin 70200, Sindh, Pakistan